Process
Clear scope. Documented work. Informed decisions.
Baker Online Services uses a structured process designed to keep expectations, responsibilities, approvals, and next steps clear.
The exact workflow depends on the service, but substantive work begins only after the request is qualified, the scope is documented, and the applicable agreement and required payment are complete.
Process phase 1
Getting started
Start with the service that matches the problem
- Online Presence Review: When the problem or priorities are not yet clear.
- Website or Google Business Profile service: When the implementation need is already understood.
- Online Business Support: When defined recurring help is needed.
An Online Presence Review is not required before every implementation project. The appropriate starting point depends on how clearly the current need can be defined.
Tell us what needs attention
The first conversation or request is used to understand the business, the current online presence, the main concern, and the result the business is trying to achieve.
Baker Online Services reviews enough information to determine whether the request is a suitable fit, which service path applies, and whether additional discovery is needed before a responsible proposal can be prepared.
Qualification is not a free consultation or a substitute for the paid Online Presence Review. When the problem is broader or the priorities are unclear, the Online Presence Review may be the more appropriate starting point.
Process phase 2
Before work begins
Define the work before it begins
Accepted work is documented before substantive delivery begins.
View what a written scope may include
Depending on the service, the written scope may define:
- The work to be completed
- Deliverables
- Client responsibilities
- Required information, materials, or access
- Timing assumptions
- Pricing and payment requirements
- Review, revision, clarification, or correction limits
- Exclusions and known limitations
- Ownership, access, custody, and handoff responsibilities
- The next step after completion
If important facts remain unknown, Baker Online Services may complete appropriate discovery before finalizing the implementation scope.
New requirements or material risks discovered after work begins are discussed rather than added silently to the project.
Complete the agreement and required payment
The applicable agreement and required payment must be completed before substantive work begins.
Payment structure varies by service. Some services require full payment before work begins, while larger implementation projects may use approved payment stages.
Production launch, final delivery, or continuing service may depend on required payments being current under the approved agreement.
Provide accurate information and secure access
Clients are responsible for providing accurate business information, relevant links, required materials, timely approvals, and access appropriate to the approved scope.
View secure-access responsibilities
When account access is needed:
- Client-owned accounts are preferred
- Separate named access should be used when the platform supports it
- Baker Online Services should receive only the permissions needed for the approved work
- The client should not share an owner password when a proper manager, administrator, collaborator, or vendor role is available
- Secure credential sharing must be used when separate access is not available
- Baker access should be removed when the engagement ends unless an active Online Business Support arrangement requires it
Do not send passwords, verification codes, payment information, banking information, private customer records, or other sensitive information through a public inquiry or qualification form.
Process phase 3
Delivery and approval
Complete and document the approved work
Baker Online Services completes the approved assessment, implementation, or recurring work using a documented process appropriate to the service.
Material work, decisions, limitations, and items requiring client action are recorded as needed.
If Baker Online Services is waiting for required information, access, approval, or payment, the schedule may pause.
Third-party platforms may also affect timing, processing, approval, availability, or results. Baker Online Services does not guarantee outcomes controlled by Google, hosting providers, social platforms, domain providers, or other third parties.
Review before publication or final delivery
Clients review and approve material public-facing business information before publication.
View review and approval examples
The review step depends on the service and may include:
- Reviewing a website preview
- Confirming business facts and public content
- Approving Google Business Profile information or material edits
- Reviewing an Online Presence Review report
- Participating in a remote review meeting
- Providing one consolidated correction or revision response
- Giving final approval before production launch
Baker Online Services will not invent services, prices, credentials, locations, hours, claims, testimonials, statistics, guarantees, or business history.
Process phase 4
Completion
Launch, deliver, and hand off
Completion looks different for each service.
An Online Presence Review concludes with the downloadable report, prioritized action plan, review meeting, and included clarification period.
A website project concludes after the approved scope is complete, required review and payment are complete, the site is launched, production validation passes, and handoff information is delivered.
A fixed Google Business Profile project concludes with the approved implementation, change record, final review where possible, and handoff guidance.
Online Business Support continues through approved monthly work and a monthly summary while the agreement remains active.
After the eight-step process
Support the work after delivery
After delivery
Use the included clarification or correction period
Applicable services include a defined period for factual corrections, approved-scope defects, omissions, or reasonable clarification of existing work.
View clarification and correction boundaries
The included period does not cover:
- New pages
- New features
- Changed preferences
- New business information
- Repeated research after the business changes its online presence
- Work outside the approved scope
- Unlimited revisions
New or expanded work requires Online Business Support or a separately approved work order.
Ownership and continuity
Keep ownership and future responsibilities clear
Client domains should remain client-owned, and client-owned accounts are preferred wherever practical.
View administration and offboarding responsibilities
Client-specific repositories, Cloudflare deployments, and other systems may be administered by Baker under an approved managed arrangement.
Access, export, transfer, termination, and offboarding responsibilities must be documented.
Baker-managed administration does not mean permanent ownership of the client’s website infrastructure.
Future updates, maintenance, monitoring, content, features, or recurring support require Online Business Support or another separately approved scope.
Choose your next step
Start with the path that best matches your current need
Request an Online Presence Review when you need a broader assessment and clear priorities.
Explore the Services page when you already know whether the need involves a website, Google Business Profile, or Online Business Support.